We would like to reassure the communities we serve that we are continuing working during these unprecedented times, and aim to deliver our services to support you, and your family. We must take steps to protect our colleagues and customers alike and are monitoring Government guidance to ensure we have an informed and ongoing response.

Family Funeral Directors & Memorial Craftsmen

Providing over 100 years of personal, professional service

Covid-19 Pandemic Guidance and FAQs

We would like to reassure the communities we serve that we are continuing working during these unprecedented times, and aim to deliver our services to support you, and your family. We must take steps to protect our colleagues and customers alike and are monitoring Government guidance to ensure we have an informed and ongoing response.


In order to reduce social contact, please do not arrive in person at our funeral homes without an appointment.

Families requiring our services must in the first instance contact one of our offices (Coatbridge: 01236 424132, Airdrie: 01236 762000) to discuss your requirements with one of our funeral directors.


This is not only for the benefit of those attending funerals, it also supports the urgent need to protect our staff who need to remain healthy and able to support families at this critical time.

We will work to ensure that funerals can continue, taking into account the advice of the World Health Organisation (WHO), the NHS and both the Scottish and UK governments. This includes:

  • ensuring our staff are aware of their individual and collective responsibilities and will remain at home should they show any symptoms.
  • use of best practice in relation to hygiene and cleaning standards, including regular hand washing with soap and water.
  • following Social Distancing guidance
  • restricting funerals to immediate family only

We are committed to providing you with the best service in the safest environment. We will continue to monitor the latest advice and guidance and our funeral directors will advise you in relation to the appropriate procedures for any particular funeral.

We understand this is a concerning and confusing time for everyone. We have created the following question and answers, which will be updated as new information becomes available.

Funeral arrangements and services

Can I arrange a funeral?

Yes. Our professional funeral staff remain available to support you and your family 24 hours a day. If you need to arrange a funeral, call one of our funeral offices and our funeral director will provide you with the most up to date guidance and procedures.

Can I attend in person to make arrangements

Our offices remain open. The Government has issued guidance on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). Both for your own protection and the protection of our staff, arrangements should be made by telephone or email as much as possible. If it is necessary for arrangements to be made at our offices, to protect you, our staff and our community, we must ask that you contact our office by phone or email to discuss. Our funeral director will provide you with the most up to date guidance and procedures.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still make arrangements. For example, arrangements can be made through another family member, by phone and email, and by posting key documents and forms where required.

Can funeral arrangements be made at my home?

Our professional funeral staff remain available to support you and your family. The Government has issued guidance on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). Both for your own protection and the protection of our staff, arrangements should be made by telephone or email as much as possible. If there is no alternative and it is necessary for arrangements to be made at your home, please contact our office by phone or email. Our funeral director will discuss your requirements and provide you with the most up to date guidance and procedures.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, our staff would be unable to visit you at home to make arrangements. We will ensure that we can still make arrangements. For example, arrangements can be made through another family member, by  phone and email, and by posting key documents and forms where required.

What do I do if I am self-isolating?

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still make arrangements. For example, arrangements can be made through another family member, by phone and email, and by posting key documents and forms where required.

How many people can attend a funeral service?

The Government has issued guidance on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). This includes avoiding large and small gatherings in public spaces, as infections spread easily in closed spaces where people gather together.

Whilst the Government’s recommended social distancing measures remain in place:

  • No funeral services should take place in our service rooms.
  • Funerals services should be a committal ceremony at the cemetery, or crematorium, restricted to immediate family only. Many crematoria have the facilities to stream services and to host a recording of services for a period of time after the service.

Guidance issued from both the Church of Scotland and the Catholic Church have asked that funerals be limited to small numbers of immediate family members. The Church of Scotland’s advice for Churches can be found here. Scotland’s Catholic bishops announced that, with effect from Thursday 19th March, no public Masses will be celebrated in Scotland.

Anyone who is unable to attend the funeral service may wish to consider posting their condolences on social media, or on our website.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance and should not attend a funeral service. Our funeral directors will advise on the availability of live-streaming and recording facilities.

Pre-Paid Funeral Plans

Can I arrange a Pre-Paid Funeral Plan?

Yes. Our professional funeral staff remain available to support you and your family to arrange pre-paid funeral plans. Call one of our funeral offices and we can provide you with the most up to date guidance and procedures.

Can I attend in person to make arrange a pre-paid funeral plan

The Government has issued guidance on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). Both for your own protection and the protection of our staff, pre-paid funeral plan arrangements should be made by telephone or email. If it is necessary for arrangements to be made at our offices, to protect you, our staff and our community, we must ask that you contact our office by phone or email to discuss. Our funeral director will provide you with the most up to date guidance and procedures.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still make arrangements. For example, arrangements can be made through another family member, by phone and email, and by posting key documents and forms where required.

Can pre-paid funeral plan arrangements be made at my home?

Our professional funeral staff remain available to support you and your family. The Government has issued guidance on social distancing measures we should all be taking to reduce social interaction between people in order to reduce the transmission of coronavirus (COVID-19). Both for your own protection and the protection of our staff, arrangements should be made by telephone or email. If it is necessary for funeral plan arrangements to be made at your home, please contact our office by phone or email. Our funeral director will discuss your requirements and provide you with the most up to date guidance and procedures.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, our staff would be unable to visit you at home to make arrangement. We will ensure we can still make arrangements. For example, arrangements can be made through another family member, by  phone and email, and by posting key documents and forms where required.

What do I do if I am self-isolating?

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still make arrangements. For example, arrangements can be made through another family member, by phone and email, and by posting key documents and forms where required.

What happens if services included within a funeral plan are unavailable at the time of need?

The Government guidance on social distancing measures will affect the availability of certain services (e.g. use of our service room facilities). We will endevour to do our best to meet you and your families needs and will provide your loved one with a professional and dignified service, whilst complying with Government guidance and restrictions for the protection of both you and our staff.

Memorial Services

Can I purchase a headstone or memorial?

Yes. You and your family can browse our memorial headstone selection and download a copy of our memorial brochure from our website. Memorials can be designed and arranged by email or by phone. We will provide you with a no obligation estimate and a scale computer generated print so you can clearly visualise how your memorial will look, which can be sent to you by email or post.

In order to protect you, our staff and our community, we must ask that you contact our office by phone or email only. Our memorial design consultant will provide you with the most up to date guidance and procedures.

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still design a fitting tribute for your loved one. For example, memorials can be designed and arranged through another family member, by phone and email, and by posting key documents and forms where required.

Will there be delays in having memorials delivered, inscribed and erected?

The situation around the coronavirus (COVID-19) pandemic is changing rapidly.

At present, we have not experienced delays in shipping of granite due to COVID-19 and can still supply and inscribe memorials within our normal timescales. Timescales for erection of memorials are always dependent on a number of environmental factors, such as weather. This timescale will also be affected by any measures in place by the relevant local authority or churchyard.

Our memorial consultant will provide you with the most up to date guidance, procedures and timescales.

What do I do if I am self-isolating?

If you have symptoms of coronavirus (COVID-19), live with someone who does, or are self-isolating, you should stay at home in line with NHS and goverment guidance. We will ensure we can still design a fitting tribute for your loved one. For example, memorials can be designed and arranged through another family member, by phone and email, and by posting key documents and forms where required.