Administrative Assistant (Full-Time)

• Salary: £26,499 per annum
• Hours: 37.5 hours per week (Monday-Friday)
• Based at our Coatbridge and Airdrie funeral homes

Donald McLaren Ltd is an independent, family-run Funeral Director and Monumental Sculptor, established in 1912. We are proud of our reputation for providing a high standard of care and professionalism to the families we service.

We are looking to recruit a full-time Administrative Assistant to join our team.

The Role

This is a key role within our office team, supporting the day-to-day administration of the business and ensuring the smooth running of funeral arrangements and office operations.

This position requires a high level of accuracy, organisation, and professionalism, along with a compassionate and respectful approach when dealing with clients.

Key Responsibilities:

Your role will involve a wide range of administrative duties, including but not limited to:

• Respond to enquiries by telephone, email, and in person in a professional and empathetic manner
• Accurately input and maintain client records and funeral documentation
• Prepare and issue funeral accounts
• Complete cemetery and crematorium paperwork, and coordinate timely collection of cremated remains
• Liaise with third parties such as florists, catering providers, and newspapers
• Process invoices, payments, and assist with financial administration
• Maintain organised digital and paper filing systems
• Prepare daily schedules and support operational planning
• Provide administrative support across funeral plans and monumental services
• Welcome and assist clients and visitors to the office

What We’re Looking For

• Previous experience in a busy administrative role
• Excellent IT skills, including Microsoft Office
• Strong organisational skills and attention to detail
• A professional, compassionate, and approachable manner
• Ability to work independently and as part of a team
• A flexible attitude to work and changing priorities

What We Offer

• Competitive salary of £26,499 per annum
• Unrivalled pension scheme (17% employer / 3% employee contribution)
• Life assurance
• Opportunity for progression within the business
• Ongoing training and support
• Opportunity to work within a well-established and respected family business.

Additional Information

This role requires flexibility and a willingness to support the wider team where required.

Working within the funeral professional requires professionalism, discretion, and a compassionate approach at all times.

How to Apply

Please email your CV to: julie@dmclaren.co.uk

Please apply via email only.