Salary: £25,350 per annum

Location: Coatbridge and Airdrie

Hours: 37.5 hours per week

Donald McLaren Ltd, a long-established, independent, family-run Funeral Directors is seeking a Full-Time Administrative Assistant.

This role involves supporting the daily operations of a busy office environment.

Responsibilities:

• Answering telephones and handling general enquiries.
• Managing computer input, including data entry and maintaining records.
• Organising and maintaining files, both digital and physical.
• Providing general administrative support to ensure smooth office operations.

What We’re Looking For:

Qualifications: HNC/D level in a relevant subject or equivalent experience.

IT Skills: Advanced in IT, including a thorough understanding of computer systems and software such as Microsoft Windows 11 and Office 365.

Experience: A proven track record of working in a busy administration environment.

Key Attributes:

• Strong communication and interpersonal skills.
• Self-motivated approach, with the ability to work independently and as part of a team.
• Flexible and adaptable to business needs.
• Exceptional attention to detail and organisational skills.

How to Apply: Please send your CV to julie@dmclaren.co.uk

Closing Date: Applications must be received by 4:30pm on Friday 14 February 2025.

Please note: All applications must be submitted via email or post. Please do not visit or call the funeral home regarding this position.

Job Description

Responsibilities:

Your role will involve a wide range of administrative duties, including but not limited to:

• Responding to internal and external enquiries professionally and promptly, whether by phone, email, and in person.
• Accurately entering client data into funeral software.
• Preparing and issuing funeral accounts within 7 days of the funeral.
• Completing and submitting cemetery and crematorium documentation, ensuring timely collection of cremated remains.
• Prepare, review, and print driver schedules daily.
• Checking and processing all purchase order invoices upon receipt.
• Balancing cash, petty cash, and gratuities books at month-end.
• Provide administrative support for funeral plans and monumental sales.
• Coordinating with third parties, including florists, catering venues, and newspapers.
• Handling cash transactions, including customer payments, petty cash, and reconciliation.
• Maintaining online and paper-based filing systems to ensure transparency and organisation.
• Preparing weekly and month-end reports, as well as other required documents.
• Monitoring and maintaining office supplies and equipment to ensure smooth operations.
• Welcoming and assisting clients, visitors, and suppliers in a professional and compassionate manner.
• Ensuring confidentiality and security when handling sensitive client information.

Requirements:

To be successful in this role, you will need to:

• Demonstrate flexibility, adaptability, and a commitment to delivering exceptional service.
• Have proven experience working in a busy administrative environment.
• Possess an HNC/D qualification (or equivalent) in a relevant subject.
• Exhibit excellent organisational and time-management skills.

Why Join Donald McLaren Ltd?

Donald McLaren Ltd is an independent, family-run Funeral Directors and Monumental Sculptors. We pride ourselves on delivering compassionate and professional services to our community. We offer competitive pay, comprehensive training, and opportunities for career growth.

Conditions of Service